Google Links
Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge
Performance Evidence
Knowledge Evidence
To complete the unit requirements safely and effectively, the individual must:
describe the client business domain and importance of client contactcompare and contrast the key features and capabilities of current industry accepted hardware and software productsexplain help desk and maintenance practicesdescribe quality assurance practices relating to information and communications technology (ICT) supportdiscuss the role of stakeholders and degree of stakeholder involvementevaluate current system functionalitydescribe the structure and purpose of service level agreements (SLAs).